AS Tech Vision Terms and Conditions

Welcome to AS Tech Vision (An AS IT CARE Initiative).

This Master Terms of Service Agreement ("Agreement") is a legally binding contract between you (the "Client", "Subscriber", "User") and AS IT CARE, operating under the brand name AS Tech Vision ("Company", "We", "Us", "Our"). By accessing our platform (astechvision.com), creating an account, or purchasing any of our services, you explicitly acknowledge that you have read, completely understood, and agreed to be bound by all the terms, policies, and conditions outlined below.

If you do not agree to these terms, you must immediately cease the use of our website and services.

1. Definitions & Legal Identity

• "Brand Name": AS Tech Vision.
• "Legal Operating Entity & Parent Company": AS IT CARE (GSTIN: 19DILPK3493m1zf).
• "Services": Web hosting, VPS, dedicated servers, domain registration, business email, SSL certificates, software licenses, and IT maintenance provided by Us.
• "Registry": The central authority (e.g., ICANN, NIXI) responsible for managing top-level domain names.
• Jurisdiction: West Bengal, India. All disputes are subject to the exclusive jurisdiction of the state and federal courts located in West Bengal.

2. Account Eligibility, KYC, & Fraud Prevention

• Age of Majority: You must be at least 18 years of age to legally enter into this agreement.
• Accurate Information: Clients must provide strictly accurate, current, and verifiable contact, billing, and tax information.
• Anti-Fraud & KYC Verification: To protect against fraud, high-risk orders may be flagged for manual review. We reserve the right to request government-issued identification (Aadhar, PAN, Passport) and a utility bill for KYC (Know Your Customer) verification before provisioning services.
• VPN/Proxy Ban: The use of VPNs, Proxies, or anonymous Tor networks during the checkout and payment process is strictly prohibited and will result in instant automated order cancellation.

3. Pricing, Billing Cycles, and Tax (GST)

• Currency & Taxes: All services are billed on a pre-paid basis in Indian Rupees (INR). Prices on the website are exclusive of taxes unless stated. An 18% Goods and Services Tax (GST) is mandatory as per Indian law.
• Payment Gateway Operations: All online payments, credit card processing, UPI, Net Banking, and wallet transactions are securely processed, collected, and managed legally by our parent entity, AS IT CARE.
• Auto-Renewal & Invoicing: Invoices for recurring services are generated 7 to 14 days prior to the expiration date. It is the Client's responsibility to ensure payment is made before the due date.
• Late Fees & Suspension: Services will be automatically suspended at 00:01 on the day following the due date if payment is unfulfilled. We reserve the right to apply a Late Fee penalty of up to 10% on overdue invoices.
• Chargebacks & Disputes: Initiating a chargeback, payment dispute, or bank reversal without prior written communication with our billing department constitutes a severe breach of contract. This will result in immediate termination of all accounts, domains, and data, and the client’s details will be reported to fraud databases (e.g., FraudRecord).

4. Fulfillment, Delivery & Provisioning Timelines

We provide digital infrastructure and software; no physical shipping is involved.

• Shared Hosting & Emails: Provisioned automatically. Account credentials (Control Panel URL, IP, Nameservers) are delivered via email instantly or within a maximum of 4 to 24 hours of successful payment confirmation.
• Domain Registration: Programmatically executed instantly upon payment. However, global DNS propagation and Registry WHOIS verification may take 24 to 72 hours.
• VPS, Cloud & Custom Setups: Deployed within 12 to 48 business hours, depending on operating system configuration and hardware availability.
• Software Licenses: Digital keys (cPanel, Antivirus, SSL) are delivered within 24 to 48 hours of purchase.

5. Exhaustive Cancellation & Refund Policy

Our refund policy is strict due to the non-returnable nature of digital assets:

• 7-Day Money-Back Guarantee (Hosting Only): We offer a 7-day refund window for new Shared Hosting and standard Business Email plans. If unsatisfied, request a refund within 7 days of activation. Transaction fees charged by payment gateways (approx. 2-3%) will be deducted from the refund amount.

• Strictly Non-Refundable Items (No Exceptions):

  • Domain Name Registrations, Renewals, Transfers, and Premium Domains. (Registry fees are irreversible).
  • Dedicated Servers, Bare Metal, and Cloud VPS instances.
  • Software Licenses, Antivirus Keys, and 3rd-party SSL Certificates.
  • Custom development, migration fees, or administrative setup fees.

• Free Domain Promo Rule: If a hosting plan is purchased with a "Free Domain" offer and the hosting is canceled within the 7-day refund window, the standard retail cost of the domain name will be deducted from the refund amount. The Client will retain full ownership of the domain.

• Cancellation Process: Subscriptions must be canceled via the client billing dashboard before the renewal invoice is generated. Partial months or unused remaining days are non-refundable. Refund processing takes 7 to 10 business days.

6. Acceptable Use Policy (AUP) & Server Resource Limits

We enforce a "Zero Tolerance" policy against server abuse. Immediate termination without refund will occur for the following violations:

• Prohibited Content: Hosting Malware, Phishing scripts, pirated software (Nulled scripts), copyrighted media without consent, or adult/pornographic material.
• SPAM & Mass Emailing: Sending Bulk Unsolicited Emails (SPAM), operating mail-bombers, or using our servers to clean purchased email lists.
• Resource Abuse (CPU/RAM/Disk): Shared hosting accounts cannot use 25% or more of system resources for longer than 90 seconds. Running Crypto-miners, IRC bots, Torrent trackers, or intensive data-scraping scripts is strictly banned.
• Inode Limits: Shared hosting accounts are strictly limited to file count (inode) limits to ensure server stability. Accounts exceeding these limits will be suspended from creating new files.
• Cron Jobs: Cron jobs must not be scheduled to run more frequently than once every 15 minutes on shared environments.

7. Domain Name Registration, ICANN Rules & Redemptions

• ICANN UDRP: All domain registrations are subject to the rules of ICANN and the Uniform Domain-Name Dispute-Resolution Policy (UDRP).
• WHOIS Accuracy: Clients must provide 100% accurate WHOIS contact data. ICANN mandates email verification within 15 days of registration. Unverified domains will be suspended by the Registry (ClientHold status).
• Renewals & Redemption Grace Period (RGP): If a domain expires, the Client has a short grace period (usually 0-30 days) to renew at the normal rate. After this, the domain enters a "Redemption Period" for 30 days. Restoring a domain from Redemption incurs a mandatory penalty fee set by the Registry (ranging from ₹5,000 to ₹15,000+ INR) in addition to the renewal cost.

8. IP Address Allocation & Blacklisting Penalties

• Dedicated IP addresses are assigned based on ARIN/APNIC justification guidelines.
• If a Client's actions (e.g., SPAM or outbound attacks) cause our server IP addresses to be blacklisted by major RBLs (Spamhaus, Barracuda), a penalty fee of ₹5,000 INR will be levied on the Client's account to cover IP delisting and reputation cleanup costs.

9. Data Backups & Disaster Recovery (Client Liability)

• No Guarantee: AS Tech Vision performs routine server-level backups for our own hardware disaster recovery. We explicitly DO NOT guarantee data preservation, backup integrity, or data recovery for individual client accounts.
• Client Responsibility: The Client bears absolute and sole responsibility for generating, downloading, and safely storing independent off-site backups of their website files, databases, and emails.
• We are not liable for data loss caused by accidental user deletion, account termination for non-payment, CMS plugin vulnerabilities, or malicious hacking.

10. Service Level Agreement (SLA)

• We guarantee a 99.9% network and server uptime.
• Exclusions: SLA compensation does not apply to: Scheduled maintenance (notified in advance), client-side coding/scripting errors, third-party software crashes, ISP routing issues, or Force Majeure.

11. Limitation of Liability & Indemnification

• In no event shall AS IT CARE, AS Tech Vision, its directors, or employees be held liable for any indirect, incidental, special, punitive, or consequential damages, including loss of profits, loss of data, loss of SEO rankings, or business interruption.
• Our maximum aggregate liability for any claim related to our services shall strictly not exceed the total amount paid by the Client to Us for the specific service in the one (1) month immediately preceding the incident.
• The Client agrees to fully indemnify and hold Us harmless against any lawsuits, third-party claims, or legal damages arising from the Client's hosted content, intellectual property violations, or breach of these terms.

12. Force Majeure (Act of God)

We shall not be liable for any failure or delay in performing our obligations where such failure results from any cause beyond our reasonable control, including but not limited to: Acts of God, severe weather, earthquakes, cyber-terrorism, nation-state cyber attacks, government mandates, strikes, or catastrophic failure of regional telecommunications/internet backbone providers.

13. Grievance Redressal (As per Indian IT Rules)

In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 of India, any grievances, legal notices, or abuse reports can be directed to our designated team:

• Entity: AS IT CARE
• Email: support@astechvision.com / abuse@astechvision.com
• Mailing Address: Uttarpara, West Bengal, India.

14. Modification of Terms

We reserve the right to unilaterally update, modify, or append these Terms of Service at any time. Changes become effective immediately upon being posted on this URL. Continued use of our services constitutes your explicit consent to the updated terms.